Terms of use

Whispers & Embers offers one question a day and a private place to answer it. It is a practice for reflection. It is not therapy, counseling, or medical advice, and it is not a crisis service.

You don't have to hold it alone. In the US, call or text 988, any hour. Anywhere else, findahelpline.com lists a line near you.

You must be at least 16 to use Whispers & Embers. If you create an account, keep access to your email secure, since that is how you sign in.

Your words are yours. You give us only the permission we need to store them, show them to you, and, if you choose to share an answer, show it to others on that day without your name.

If you share an answer, please:

• leave out names, contact details, and anything that could point to you or someone else;
• don't harass, threaten, or demean anyone;
• don't post anything unlawful, or anything you don't have the right to share;
• don't advertise or spam.

Shared answers are screened automatically and can be reported. We may hold back or remove any shared answer, and we may suspend access for anyone who breaks these terms or puts others at risk.

Please don't:

• copy, scrape, or collect the questions or other people's answers by automated means;
• get around our spam protection or request limits;
• interfere with the site, or try to reach anything that isn't yours.

The daily questions, the writing, the design, and the Whispers & Embers name and marks belong to us. Carrying a question into a conversation with someone you trust is exactly the point. Publishing the questions elsewhere is not allowed without our permission.

The daily room is free. Pro and support payments are optional and are taken by Stripe.

• Monthly and yearly plans renew automatically until you cancel.
• You can cancel at any time from your account. You keep access until the end of the period you paid for.
• A Founder price is locked for as long as that subscription stays active. If you cancel, the lock ends.
• Anything you choose to pay above the Pro price is a tip. Below the patron line it unlocks nothing extra. Patron rewards are described below.
• Payments are not refundable except where the law requires. If something went wrong, write to us and we'll make it right where we can.
• If a price changes, we'll tell you before it applies to you.

Gifts are one-time payments that create codes. A code gives a year of Pro, or the period shown when you bought it, to whoever redeems it. Codes have no cash value and can't be refunded once redeemed.

Patron rewards, such as early access to the app and the printed first year of questions, are sent as they become ready. Printed editions ship to US addresses at first. Dates we share are our best estimate, not a promise.

You can stop using Whispers & Embers at any time, and delete your account and pages from your account settings. We may end or change parts of the service. If we ever close it, we'll give you time to export your pages.

We offer a question, not a result. The site is provided as is and as available, without warranties of any kind, to the fullest extent the law allows.

To the fullest extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to the greater of what you paid us in the twelve months before the claim, or 50 US dollars. Nothing here limits rights you have under consumer law that can't be limited.

These terms are governed by the laws of [state], United States. Disputes go to the courts of [county and state], unless your local consumer law gives you the right to bring them where you live.

If we change these terms, we'll post the new version here with a new date, and email people with an account about significant changes. Using the site after a change means you accept it.

Questions about these terms: hello@whispersandembers.com.